Return Exchange

Return Policy

We are sure you will be delighted with our items, but if not, simply contact service@thecashmerelife.com. We gladly accept returns within 30 days of receipt for most items in good condition.

1. Send an e-mail to service@thecashmerelife.com and indicate which item(s) you would like to return and the reason for your return.

2. Follow up the instructions we send in the email.

3. Drop off your package at the local post office(or another economical way, using flat rate or priority shipping, don't use expedited expensive shipping). Send us the return tracking number after shipping out(we don't offer a return label, you need to pay the return shipping fee).If the return is on our responsibility (such as: Shipped the wrong products, or defective products), we will provide a refund for your return.

4.No restocking fee

5. If you need to return more than 4 items(including 4 ) we'll charge 10%-20% handling from your total amount of these returns

6. Once we receive your package, we will promptly process and issue a refund to your account in accordance to our return conditions.

 

Return Conditions

1.You have 30 days to decide if the items are right for you, if not, you can certainly come to us within 30 days of receipt.

2.The following items couldn't be returned: Items on clearance,  Customized Items

3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way. 

4.We do not accept returned items that were sent back by you directly without checking with us first.

5. Return delivery charge should be paid by you and non-refundable. But a refund will be given in the instance of incorrect, damaged or faulty goods.

6.For a refund, it will be returned to your account within 3-5 working days. In exchange, new items will be reshipped to you within one week.

 

Exchange Policy

About exchange, steps 1-3 are the same as the Return Rule. you need to tell us which item(s) you need exchange and we will ship your exchange item(s) in a week after your return parcel delivers.

 

Cancel Policy

The first thing to do is send us an email service@thecashmerelife.com with all the necessary information stating you wish to cancel your order.

We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us for return/exchange. You will have to be responsible for the postage required to send the original item to our collection warehouse. In the case of a return, your payment will be refunded to you after we confirm the reception of the order at our collection warehouse.