Return Exchange

Return Policy

We accept returns within 30 days of delivery for eligible items.

1. Mail us at service@thecashmerelife.com with your order number, item(s), and reason for return

2. Our support team will provide return instructions

3. Ship the item back using a trackable shipping method(we don't offer a return label; you need to pay the return shipping fee). 

4. Share the tracking number with us after dispatch.

Return Conditions

To be eligible for a return:

• Items must be unused, unworn, and unwashed
• Items must be returned in original packaging
• Items must not be damaged or altered

We do not accept returns for:

• Clearance or sale items
• Customized or personalized items

⚠️ Returns sent without prior approval will not be accepted.

🚚 Return Shipping Costs

• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable
• If the return is due to our error (wrong, damaged, or defective item), we will cover the return cost or provide a full refund

Exchange Policy

We offer exchanges for eligible items.

To request an exchange:

• Follow the same steps as the return process
• Specify the item you wish to receive

Once your return is received and approved, the replacement item will be shipped within 7 business days.

Cancel Policy

• Orders can only be canceled before they are shipped
• To request a cancellation, contact us immediately at service@thecashmerelife.com

Once an order has been shipped:

• It cannot be canceled
• You may return the item after delivery, following our return policy

📬 Damaged, Incorrect, or Missing Items

If you receive a defective, damaged, or incorrect item:

• Contact us within 7 days of delivery
• Provide photos and order details

We will arrange a replacement or refund at no additional cost.

Refund Policy

💰 Refunds

Once your returned item is received and inspected:

• Refunds will be processed within 3–5 business days
• Funds typically arrive within 3–7 business days, depending on your payment provider

PayPal refunds are usually processed within 1 business day after approval.

Refunds will be issued to the original payment method.

📞 Contact Us