Shipping
Orders are packed and shipped Monday-Friday. Most orders are shipped within 2-4 Business Days from the order date. Orders placed on weekends and select holidays are processed within the next two business days.
We can ship to many countries. Usually, you can place the order, which means we can ship..
Free Shipping For Orders Over $99 Otherwise $9.99 (Australia, Canada, Switzerland, Germany, Spain, France, United Kingdom, Hong Kong SAR, Italy, Japan, Malaysia, Netherlands, Norway, New Zealand, Poland, Sweden, Singapore, United States, Austria, Belgium, Denmark )
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. (Note: For some large orders, in the event of credit card fraud, we need to verify your personal details.) Please make sure your e-mail or phone number is correct and available.)
Please note that we cannot ship packages to P.O. Box or APO/FPO addresses by Express Shipping.
| Region | Processing Time | Express Delivery Time |
|---|---|---|
| USA | 2-4 Business Days | 3-5 Business Days |
| UK | 2-4 Business Days | 3-5 Business Days |
| CA | 2-4 Business Days | 3-5 Business Days |
| AU | 2-4 Business Days | 4-7 Business Days |
| SG | 2-4 Business Days | 3-5 Business Days |
| Other Countries | 2-4 Business Days | 4-7 Business Days |
if you didn't get your items for more 2 weeks, please contact us
Update:
Remote area need more 2-3 working days
united kingdom can not use Fedex/DHL. only can use Royal Mail need 3-5 Business days
Customs and Import Duties
Sometimes the additional customs or import duties couldn't be avoided. But please don't worry. If any charged, please simply contact service@thecashmerelife.com.
1. Please send us a copy of the receipt of the customs duties via email.
2. Refund will be returned to you within 3-5 working days once get your receipt.
Shipping Status: As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number. If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout and we’ll be sure to deliver the items within that timeframe.
Order changes: Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.
Item not received: If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. you’d wish to contact the carrier to hunt out your Cover as once the item is Covered we have control over it (once it’s by the carrier), but if still persists kindly email us at service@thecashmerelife.com
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