FAQ

Cashmerelife is a cashmere apparel brand specializing in thoughtfully designed cashmere sweaters, cardigans, scarves, and everyday essentials. We focus on carefully selected materials, refined craftsmanship, and timeless designs to create comfortable cashmere pieces for everyday wear.

Cashmerelife was founded with roots in Nanjing, China, and operates through our Hong Kong registered business. Our design, operations, and production partners are based in China, serving customers worldwide.

Our products are made with carefully selected cashmere fibers. We focus on softness, warmth, lightweight comfort, and durability when developing our cashmere collections.

Yes. We are committed to using authentic cashmere materials and providing accurate product information. Each product page includes detailed material information so customers can understand the composition before purchasing.

Cashmere requires gentle care to maintain its softness and shape.
We recommend:
Dry cleaning for best results Hand washing gently in cold water when needed
Laying flat to air dry Avoid tumble drying and harsh chemicals
Please refer to our Cashmere Care guide for more details.

Natural cashmere fibers may develop small surface pills with regular wear due to fiber friction. This is a normal characteristic of natural fibers and does not indicate poor quality.
Gentle washing, proper storage, and using a cashmere comb can help maintain your garment.

Most orders are processed within 1–4 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping times vary depending on destination.
Typical delivery times:
United States: 5–8 business days
United Kingdom: 5–8 business days
Canada: 5–8 business days
Australia: 5–8 business days
Europe: 5–8 business days
Delivery times may vary due to customs clearance or carrier delays.

Yes. Once your order has shipped, we will send a confirmation email with tracking information so you can monitor your delivery status.

Yes. Cashmerelife ships to customers worldwide, including the United States, United Kingdom, Canada, Australia, and many European and Asian countries.

We accept secure payment methods, including major credit cards and other available payment options shown at checkout.

If you need to make changes to your order, please contact us as soon as possible at service@thecashmerelife.com.
Changes cannot always be guaranteed once your order has entered processing.

We accept returns according to our Return & Refund Policy. Items must meet the return conditions listed in our policy.
Please contact our customer service team before returning any item

You can contact us through:
Email: service@thecashmerelife.com
Phone: +86 17714525121
Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT+08:00).

Please refer to the size chart available on each product page. We recommend checking your measurements and comparing them with our size guide before placing your order.
If you need assistance, please contact our customer service team.

Yes. Our designs focus on comfort, versatility, and timeless style. Many of our cashmere sweaters, cardigans, and accessories are designed for everyday use across different seasons.

We recommend folding cashmere garments and storing them in a dry place. Avoid hanging cashmere for long periods as it may affect the garment shape.